Terms and Conditions
The entire payment for the stay will be paid in Romanian Lei upon arrival at the hostel. Other currencies cannot be accepted. The exact prices for each room type are listed in Lei on the Book Now page. We accept payments by cash, Visa, or MasterCard.
Please Note: Due to extremely high demand for the Untold Festival the full payment for any stay during this period must be made via bank transfer within one week of making the reservation in order to keep the booking. All reservations for this period that are not paid in full within one week will be cancelled. Once received all payments for the period of Untold Festival are non-refundable.
In case of cancellation or changes to your reservation outside of special events and groups, please contact us by email at firstname.lastname@example.org. The entire amount for the first night of the reservation will be charged to the card provided in the case of cancellations that are not announced by 14:00 on the day before the scheduled arrival date.
Reservations that are identified as non-refundable at the time of booking are non-refundable, and therefore not eligible for refunds.
Cancelations due to Covid-19
For all Non-Refundable bookings for groups or reservations made for the period of the Untold Festival:
In accordance with the terms and conditions at the time of booking, all non-refundable payments will remain non-refundable. We want to be as accommodating as possible, however, as this situation was equally unexpected for both travelers and hosts. For any cancellations of non-refundable bookings due to the Covid-19 virus we will apply all money paid as a credit toward a future stay. This credit will be valid for two years (until 30 November 2022), and can also be transferred to another traveler.
All groups of 10 people or more should contact the hostel directly at Transylvaniahostel@yahoo.com to make a booking. Please Note: This is not a party hostel. We do not accept stag, hen, or other party groups of any kind. Well behaved groups are welcome! Groups that cannot behave in a civilized manner will be removed from the hostel without refund. We will collect a 25euro security deposit from each member of the group upon arrival. This will be returned at the end of the stay provided that there is no damage to the hostel or disturbance to other guests.
All children must be accompanied by a parent or legal guardian. Children under the age of 18 are not accepted in shared dormitories, and will only be accommodated in a private room. A dorm room can only be booked for children when all beds in the room have been purchased by the family.
We cannot accept animals of any kind in the hostel.
- Smoking is only allowed outside the hostel. Smoking is not permitted inside the hostel at any time.
- The use of personal bedding or sleeping bags is not permitted.
- Please respect the designated quiet hours after 23:00.
- Outside visitors are only permitted in common areas until 23:00. They must be announced to the receptionist and present valid identification. Visitors may not enter dormitories at any time.
- There is a 25 Euro cleaning fee if a member of staff has to clean up after any guest who becomes too intoxicated to control his or her bodily functions.
- Checkout is at 11:00. Check-in begins at 14:00.
- An age restriction applies for Persons under the age of 18, unless accompanied by a parent or a legal guardian. We reserve the right to cancel any bookings when these restrictions have not been respected.
- We are unable to send or fax letters of any kind for visa document applications to embassies and/or consulates.
- We reserve the right to refuse service to anyone at our discretion.
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Jurisdiction and Other Points to Consider